Fuji Rock FAQs
ONLINE SALES
HOW CAN I PAY FOR MY TICKETS?
You can pay by credit card or eCheck via PayPal.
HOW MANY TICKETS CAN WE PURCHASE AT ONCE?
The maximum number of tickets you can purchase at once is 4 (four). If you wish to buy more than 4 tickets, another order has to be made.
WE ARE 3 PEOPLE, AND WILL USE 1 TENT. HOW MANY CAMPSITE TICKETS DO WE NEED?
A campsite ticket is valid for one person, so you will need to buy 3 campsite tickets.
CAN I CANCEL MY TICKETS?
Tickets are non refundable and cannot be changed or cancelled after purchase.
WHEN WILL I RECEIVE THE CONFIRMATION LETTER FROM YOU?
After payment is made, an email with confirmation letter (PDF format) attached will be sent within one week.
If you do not receive an email with confirmation letter attached within one week, please follow the procedure below.
1. The email we sent you might be in a spam box. Please check it in the box.
2. The email we sent you came back as undeliverable mail. In this case, we can receive email from you but we cannot send you email. If you contact us several times and you do not receive our replies, please inform us your order number and full name and other email address.
english@ganban.net
HOW CAN I EXCHANGE MY WRISTBANDS? WHAT DO I NEED?
For customers who purchase 3 DAY TICKET and CAMPSITE TICKET
Your wristbands will be exchanged at the Box Office for Overseas Customer at the festival site. Make sure to bring and provide staff your confirmation letter and your ID.
For customers who purchase PARKING TICKET and 3 DAY TICKET and CAMPSITE TICKET
When parking ticket is purchased online, ticket will be shipped Internationally via EMS (Express Mail Service). Please check the details here.
MY FRIEND LIVES IN JAPAN. CAN SHE PURCHASE TICKETS FOR ME?
Yes, Please purchase from here.
TRAVELLING TO FUJI ROCK
CAN I TRAVEL TO THE FESTIVAL BY CAR?
Yes, you can! Please read the details before purchasing tickets here.
TRAVELLING FROM TOKYO?
For those of you who wish to travel from Tokyo (or other cities) by shinkansen (bullet train), the festival operates a regular shuttle bus from Echigo Yuzawa station to the festival site.
Shuttle bus service departing from the JR Echigo-Yuzawa Station to the festival is ¥1,000 per person. Return trip is free of charge.
GENERAL QUESTIONS
You’ll find answers to many general questions, such as what to bring and what to wear, in the FAQ section of the official website.
This will be published shortly at https://en.fujirockfestival.com so please check back soon.
You may also find useful information at the following websites:
Official FRF fans blog (English language)
Official FRF fans Facebook page (English language)
If your enquiry is not covered, please feel free to contact us
english@ganban.net(in English)
HOW CAN I PAY FOR MY TICKETS?
You can pay by credit card or eCheck via PayPal.
HOW MANY TICKETS CAN WE PURCHASE AT ONCE?
The maximum number of tickets you can purchase at once is 4 (four). If you wish to buy more than 4 tickets, another order has to be made.
WE ARE 3 PEOPLE, AND WILL USE 1 TENT. HOW MANY CAMPSITE TICKETS DO WE NEED?
A campsite ticket is valid for one person, so you will need to buy 3 campsite tickets.
CAN I CANCEL MY TICKETS?
Tickets are non refundable and cannot be changed or cancelled after purchase.
WHEN WILL I RECEIVE THE CONFIRMATION LETTER FROM YOU?
After payment is made, an email with confirmation letter (PDF format) attached will be sent within one week.
If you do not receive an email with confirmation letter attached within one week, please follow the procedure below.
1. The email we sent you might be in a spam box. Please check it in the box.
2. The email we sent you came back as undeliverable mail. In this case, we can receive email from you but we cannot send you email. If you contact us several times and you do not receive our replies, please inform us your order number and full name and other email address.
english@ganban.net
HOW CAN I EXCHANGE MY WRISTBANDS? WHAT DO I NEED?
For customers who purchase 3 DAY TICKET and CAMPSITE TICKET
Your wristbands will be exchanged at the Box Office for Overseas Customer at the festival site. Make sure to bring and provide staff your confirmation letter and your ID.
For customers who purchase PARKING TICKET and 3 DAY TICKET and CAMPSITE TICKET
When parking ticket is purchased online, ticket will be shipped Internationally via EMS (Express Mail Service). Please check the details here.
MY FRIEND LIVES IN JAPAN. CAN SHE PURCHASE TICKETS FOR ME?
Yes, Please purchase from here.
TRAVELLING TO FUJI ROCK
CAN I TRAVEL TO THE FESTIVAL BY CAR?
Yes, you can! Please read the details before purchasing tickets here.
TRAVELLING FROM TOKYO?
For those of you who wish to travel from Tokyo (or other cities) by shinkansen (bullet train), the festival operates a regular shuttle bus from Echigo Yuzawa station to the festival site.
Shuttle bus service departing from the JR Echigo-Yuzawa Station to the festival is ¥1,000 per person. Return trip is free of charge.
GENERAL QUESTIONS
You’ll find answers to many general questions, such as what to bring and what to wear, in the FAQ section of the official website.
This will be published shortly at https://en.fujirockfestival.com so please check back soon.
You may also find useful information at the following websites:
Official FRF fans blog (English language)
Official FRF fans Facebook page (English language)
If your enquiry is not covered, please feel free to contact us
english@ganban.net(in English)